Accepting cases online [Content of case entrustment]

Internet case handling has the advantages of rich forms, strong interactivity, diverse channels, wide coverage, precise push, high cost performance, convenient promotion, openness and transparency, etc. Many lawyers will choose to promote through online channels to broaden their customer base and increase their appeal to customers. .

However, while lawyers benefit from the convenience of accepting cases online, they are also subject to related shortcomings. Online case handling lacks the advantages of face-to-face communication in the traditional sense. The parties cannot quantify the lawyer's labor in the case handling process, leading some clients to form the wrong impression that lawyers charge high fees and do less work, and even default on lawyer fees and resort to litigation. The case of channels.

FasterLawyer gives the following suggestions for accepting cases online:

• Establish a complete online negotiation process system
• Prepare records of case reception and case discussions to form backup documents
• Sign the entrustment agreement in a timely manner
• Communicate fully with the client to understand the client’s psychological dynamics and prevent cognitive errors.
• Increase offline contact channels to further build a foundation of trust with clients

In summary, online case acceptance has certain advantages over traditional channels, but it is also necessary to avoid related risks. Just because the customers come from the Internet, we cannot ignore the importance of face-to-face communication, especially the signing of the entrustment agreement and the review of the identity of the client. etc., it is recommended to complete it in person.